Contact us

We're Here to Help

Have a question about a product, order, payment, shipping, return, or delivery?

The Meduvon Customer Support Team is here to assist you.

Because many of the products we offer are specialized medical, scientific, industrial, healthcare, wellness, and technical equipment, we understand that customers may need additional information before placing an order.

Whether you need help selecting a product, checking an order, understanding shipping options, or resolving an issue after delivery, please don't hesitate to contact us.

Contact Meduvon

Meduvon
A Division of Mayerwood Retail LLC

Texas Registeration no: 804189415

Employer Identification No: 87-2342802

Customer Service

Email:
customerservice@meduvon.com

We recommend including your order number when contacting us about an existing order so that we can assist you more quickly.

Email: customerservice@meduvon.com
Phone: +1 (281) 752-1655 
Fax: +1 (281) 531-5512

Monday – Sunday | 8:00 AM – 10:00 PM CST

Business Hours

Monday – Sunday
8:00 AM – 10:00 PM CST

Our customer service team strives to respond to inquiries within 1–2 hours during business hours.

Response times may be longer during weekends, holidays, periods of unusually high inquiry volume, or when additional information is required from a manufacturer or fulfillment partner.

Our Address

Meduvon
A Division of Mayerwood Retail LLC

Houston Office / Fulfillment Location
4010 South Texas 6, Suite D
Houston, Texas 77082
United States

Important

Our Houston location supports business operations and fulfillment activities.

Please do not send product returns to this address unless Meduvon Customer Service has specifically instructed you to do so.

Return addresses may vary depending on the product, manufacturer, fulfillment location, and return circumstances.

How Can We Help?

Product Questions

Need more information before purchasing?

Our team can help with questions regarding:

  • Product specifications

  • Dimensions and weight

  • Product features

  • Available configurations

  • Accessories

  • Compatibility

  • Manufacturer information

  • Product documentation

  • Warranty information

  • General product questions

For specialized equipment, we recommend contacting us before placing your order if you are unsure whether a product meets your requirements.

Order Support

Already placed an order?

Contact us for assistance with:

  • Order status

  • Order confirmation

  • Product availability

  • Order changes

  • Order cancellations

  • Payment verification

  • Shipping status

  • Tracking information

  • Delivery questions

Please include your order number whenever possible.

Shipping & Delivery

We can assist with questions regarding:

  • U.S. shipping

  • International shipping

  • Estimated delivery times

  • Freight delivery

  • Large and heavy equipment

  • Tracking numbers

  • Multiple shipments

  • Customs and international delivery

  • Delivery address corrections

Because Meduvon uses a multi-channel fulfillment network, orders may be shipped from our Houston fulfillment operation, domestic suppliers, manufacturers, or other fulfillment partners depending on the product and destination.

Returns & Refunds

If you need to return a product or request assistance with a refund, please contact us before sending anything back.

We can assist with:

  • Return requests

  • Damaged products

  • Incorrect products

  • Defective products

  • Replacement requests

  • Refund questions

  • Warranty-related issues

Do not send a return without receiving return instructions from Meduvon.

Payment Assistance

Need help completing your payment?

Our team can assist with questions regarding available payment methods, including:

  • Credit and debit cards

  • PayPal

  • Zelle

  • Bank wire transfers

  • Payment verification

For high-value, international, or specialized equipment orders, alternative payment arrangements may be available.

Business & Commercial Inquiries

Meduvon works with individuals, healthcare professionals, businesses, clinics, laboratories, wellness providers, institutions, and other organizations.

For larger or commercial orders, contact us regarding:

  • Bulk purchases

  • Multiple-unit orders

  • Commercial equipment

  • Specialized equipment

  • Product sourcing

  • International orders

  • Distribution inquiries

  • Business purchasing

Please provide as much information as possible about your requirements so our team can direct your inquiry appropriately.

International Customers

We serve customers throughout the United States and internationally.

If you are an international customer, please include your:

  • Full name

  • Country

  • City

  • Product(s) of interest

  • Quantity

  • Shipping destination

  • Any specific requirements

This information helps us determine available shipping and fulfillment options.

International customers should be aware that customs duties, taxes, import requirements, and other destination-country charges may apply.

Before You Contact Us

For the fastest assistance, please include the following information when applicable:

Existing Order:
Order number + name used on the order

Product Question:
Product name or product link + your question

Shipping Question:
Order number + destination

Return Request:
Order number + reason for return

Damaged Product:
Order number + photographs of the product and packaging

Payment Issue:
Order number + payment method + description of the issue

Providing complete information helps us resolve your inquiry more efficiently.

 

Frequently Asked Questions

Where is Meduvon located?

Meduvon's business and fulfillment operations are based in Houston, Texas, United States.

Do you ship internationally?

Yes. Meduvon offers international shipping to many countries. Availability and shipping options depend on the product and destination.

Can I contact you before ordering?

Absolutely. We encourage customers to contact us if they have questions about a product, compatibility, specifications, shipping, or payment before placing an order.

Can I return an item?

Many eligible products may be returned within the applicable return period. Please review our Returns & Refund Policy and contact us before sending a product back.

How can I track my order?

Once your order ships, tracking information will generally be provided by email when available.

We Look Forward to Hearing From You

At Meduvon, our goal is to make purchasing specialized equipment as simple and straightforward as possible.

Whether you are looking for a medical product, scientific instrument, mobility solution, wellness device, industrial product, or specialty equipment, our team is here to help.