Shipping Policy

Shipping & Delivery

Reliable Shipping Across the United States & Worldwide

At Meduvon, we understand that reliable delivery is an important part of your purchasing experience.

We ship medical, healthcare, scientific, industrial, wellness, mobility, and specialty products throughout the United States and to customers around the world.

Meduvon currently offers shipping to all 50 U.S. states and more than 200 countries worldwide, although certain products or destinations may be subject to shipping restrictions. 

Because our products range from small accessories to large and specialized equipment, shipping methods and delivery times can vary by product, destination, fulfillment location, and carrier.

How Meduvon Fulfills Orders

Meduvon uses a multi-channel fulfillment network designed to provide broad product availability and efficient delivery.

Depending on the product and destination, your order may be fulfilled from:

Meduvon Houston Fulfillment Warehouse

Some products are stocked and shipped directly from our fulfillment operation in Houston, Texas.

Meduvon Fulfillment Warehouse
4010 South Texas 6, Suite D
Houston, Texas 77082
USA

U.S. Manufacturers & Suppliers

Certain products may ship directly from manufacturers or distribution partners located within the United States.

International Manufacturers & Suppliers

Specialized products may be shipped directly from international manufacturing or supply partners.

Local & National Distribution Partners

Some orders may be fulfilled through domestic or international distribution partners to improve product availability and delivery efficiency.

This multi-channel model allows Meduvon to offer a larger product selection while maintaining competitive pricing and providing customers with access to specialized equipment.

U.S. Shipping

We ship to all 50 U.S. states.

Standard U.S. Shipping

Estimated delivery: 6–16 business days

This estimate generally excludes approximately 1–3 business days for order processing.

Actual delivery times may vary depending on:

  • Product availability

  • Fulfillment location

  • Shipping carrier

  • Destination

  • Product size and weight

  • Weather or carrier disruptions

  • Holidays

  • Special handling requirements

Some products may have different shipping times. When a product-specific shipping estimate is available, the estimate shown on the product page should be used instead of the general shipping estimate.

International Shipping

Meduvon offers standard international shipping to 200+ countries, subject to product and destination restrictions. 

Estimated international delivery times are generally:

Destination Estimated Delivery
Canada & Europe Approximately 12 business days
Australia & New Zealand Approximately 12 business days
Central & South America Approximately 12 business days
Asia Approximately 12 business days
Africa Approximately 15 business days

These are estimated transit times, not guaranteed delivery dates.

International delivery may take longer because of customs processing, import requirements, carrier delays, weather, local holidays, or other circumstances beyond Meduvon's control.

Order Processing

Orders are generally processed Monday through Friday, excluding U.S. federal holidays.

Orders placed after the applicable daily processing cut-off may be processed on the next business day.

Most orders require approximately 1–3 business days for processing before shipment, although certain products may require additional processing time.

Products that are:

  • Made to order

  • Customized

  • Oversized

  • Heavy

  • Specialized

  • Imported

  • Shipped directly from a manufacturer

may require additional processing time.

If additional time is required, Meduvon will communicate with the customer when appropriate.

Product-Specific Shipping Times

Because Meduvon offers products ranging from small medical accessories to large medical and industrial equipment, shipping times can differ significantly between products.

Always check the Shipping section of the individual product listing for product-specific information.

For example, certain products may have shipping estimates of only a few business days, while larger or specialized equipment may require longer processing and freight arrangements.

The shipping estimate displayed on the product page takes priority over the general shipping estimates contained in this policy.

Tracking Information

Once your order has shipped, Meduvon will provide tracking information by email when tracking is available.

Depending on the carrier, tracking may be provided through services such as:

  • USPS

  • UPS

  • FedEx

  • DHL

  • Other transportation and logistics providers

Please allow time for the carrier to scan the package after the shipping label has been created.

A tracking number may initially display a status such as:

"Label Created"
"Shipment Information Received"
"Pre-Shipment"
or
"Tracking Information Unavailable."

This does not necessarily mean that your package has not been shipped.

In some cases, tracking information may take 1–5 business days to become visible or begin updating. 

Multiple Shipments

Because Meduvon uses a multi-channel fulfillment network, products purchased in the same order may occasionally ship from different locations.

As a result, one order may arrive in multiple packages or on different dates.

This may happen when:

  • Products are stored at different fulfillment locations

  • Items are shipped directly from different manufacturers

  • Products require different shipping methods

  • Certain items require special handling

  • One item becomes available before another

If your order contains multiple shipments, you may receive separate tracking numbers.

Large, Heavy & Specialized Equipment

Certain Meduvon products require special shipping arrangements because of their size, weight, value, or technical characteristics.

These may include:

  • Hyperbaric chambers

  • Medical beds

  • Imaging equipment

  • Large oxygen equipment

  • Industrial equipment

  • Laboratory equipment

  • Heavy mobility equipment

  • Other oversized machinery

Large equipment may be shipped by freight carrier rather than standard parcel service.

Depending on the shipment, delivery may require:

  • Appointment scheduling

  • Signature upon delivery

  • Curbside delivery

  • Loading or unloading assistance

  • A suitable receiving area

  • Forklift or other unloading equipment

Customers purchasing large or heavy equipment should ensure that the delivery location is capable of receiving the shipment.

If special delivery requirements apply to your order, Meduvon may contact you before shipment.

Freight Deliveries

For large or heavy shipments, the freight carrier may contact you to arrange a delivery appointment.

Customers should inspect freight shipments carefully upon delivery.

If visible damage is present, photograph the packaging and product before accepting or signing for the shipment whenever possible.

If your order arrives damaged, contact Meduvon Customer Service within 2 days of delivery so we can assist with the claim and resolution process. Meduvon's current return policy specifies a 48-hour reporting period for shipping damage. 

Customs, Duties & Import Taxes

International customers are responsible for any applicable:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Customs clearance charges

  • Other government or carrier fees

These charges are determined by the destination country and are generally not included in the product price or standard shipping charge unless specifically stated.

Meduvon does not control the customs process and cannot guarantee how long an international shipment will remain in customs.

Customers are responsible for ensuring that the products they order can legally be imported into their country.

International Shipping Restrictions

Although Meduvon ships internationally, certain products cannot be shipped to every country.

Restrictions may apply because of:

  • Import regulations

  • Product classification

  • Battery restrictions

  • Dangerous-goods regulations

  • Medical-device regulations

  • Customs requirements

  • Carrier restrictions

  • Manufacturer restrictions

  • Local laws

If we are unable to ship an item to your destination, Meduvon will contact you regarding available options.

Shipping Delays

Estimated shipping times are provided for planning purposes and are not guaranteed delivery dates.

Delays may occur because of:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Customs clearance

  • Government restrictions

  • International transportation delays

  • Holidays

  • Incorrect or incomplete addresses

  • High shipping volumes

  • Unexpected logistical issues

Meduvon will work with the customer and shipping carrier to resolve significant delivery issues when possible.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Name

  • Street address

  • Apartment or suite number

  • City

  • State/Province

  • ZIP/Postal code

  • Country

  • Phone number

If you discover that your shipping address is incorrect, contact Meduvon as soon as possible.

Once an order has shipped, changes to the delivery address may not be possible.

Additional carrier fees may apply when an address correction or package rerouting is required.

Undeliverable or Refused Packages

If a package is returned to Meduvon because of:

  • Incorrect address

  • Refused delivery

  • Failure to receive the shipment

  • Failure to pay applicable customs charges

  • Failure to complete required customs documentation

additional shipping or handling charges may apply.

Refund eligibility for returned or refused shipments is subject to Meduvon's Return & Refund Policy.

Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you cannot locate it, please:

  1. Check around the delivery location.

  2. Check with household members, neighbors, or building management.

  3. Check for a carrier delivery notice.

  4. Contact the carrier using the tracking number.

  5. Contact Meduvon Customer Service if the package cannot be located.

We will assist with the available carrier investigation or claim process when appropriate.

Shipping to P.O. Boxes

Some small products may be eligible for delivery to P.O. Boxes.

However, certain products—including large, heavy, oversized, freight, or specialized equipment—may require a physical street address.

If your order requires a physical delivery address, Meduvon will contact you if necessary.

Shipping Insurance & Damage

Customers should inspect packages as soon as they arrive.

If your package appears damaged:

  • Photograph the exterior packaging.

  • Photograph any visible damage.

  • Photograph the product and packaging materials.

  • Keep all original packaging.

  • Contact Meduvon Customer Service promptly.

Shipping damage should be reported within 48 hours of delivery in accordance with our current damage-reporting policy.

Free or Promotional Shipping

Some products may qualify for free shipping or promotional shipping offers.

Shipping promotions may be limited by:

  • Product

  • Destination

  • Order value

  • Shipping method

  • Geographic location

  • Promotional terms

Unless specifically stated, free shipping does not necessarily apply to international orders, freight shipments, oversized products, or special-order equipment.

Order Changes & Cancellations

If you need to change or cancel an order, contact Meduvon as soon as possible.

Because orders may be transmitted quickly to our warehouse, manufacturer, or fulfillment partner, we cannot guarantee that a cancellation or address change can be completed after processing has begun.

Please review our Return & Refund Policy for additional information regarding cancellations and returns. 

Questions About Your Shipment?

Our customer service team is available to help with:

  • Order status

  • Tracking information

  • Shipping estimates

  • International shipping

  • Freight delivery

  • Product availability

  • Delivery issues

  • Address corrections

  • Shipping questions

Contact Meduvon

Meduvon
A Division of Vertex Dynamics LLC

Houston Office / Fulfillment Location
4010 South Texas 6, Suite D
Houston, Texas 77082
USA

Email: customerservice@meduvon.com

Toll-Free: +1 (866) 802-7613

Phone:
+1 (281) 752-1655
+1 (281) 901-1328

Fax: +1 (281) 531-5512

Business Hours:
Monday–Sunday
8:00 AM–10:00 PM CST

We aim to respond to customer inquiries within 1–2 hours during business hours. 

Thank You for Choosing Meduvon

We appreciate your business and are committed to providing reliable fulfillment, transparent shipping information, and responsive customer support.

Meduvon — Quality Equipment. Reliable Solutions. Global Service.