Returns Policy

Meduvon Returns & Refund Policy

At Meduvon, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, we are here to help.

Please read the following policy carefully before requesting a return.

1. Return Period

Most eligible products may be returned within 30 calendar days of delivery.

To qualify for a return, the item must generally be:

  • Unused or in resalable condition

  • In its original packaging

  • Complete with all accessories, manuals, cables, and components

  • Free from damage caused by misuse, improper installation, or improper handling

  • Accompanied by proof of purchase or the applicable order information

Certain products may have different return requirements because of their nature, size, value, regulatory status, or manufacturer policy.

The product-specific return terms, when stated on the product listing or invoice, may supersede the general terms of this policy.

2. How to Request a Return

Before sending any product back, customers must contact Meduvon Customer Service and obtain return authorization and instructions.

To request a return, please provide:

  • Order number

  • Customer name

  • Product name

  • Reason for the return

  • Description of the issue

  • Photos or videos when applicable

For damaged, defective, or incorrect products, photographs or video evidence may be requested to help us determine the appropriate resolution.

Do not ship a product to Meduvon without receiving return instructions first.

Unauthorized returns may be delayed or may not be accepted.

3. Damaged Items

Please inspect your package immediately after delivery.

If your package or product arrives damaged, contact Meduvon Customer Service within 48 hours of delivery.

Please provide:

  • Photos of the shipping box

  • Photos of the shipping label

  • Photos of the damaged product

  • Photos of internal packaging

  • A description of the damage

For freight shipments or large equipment, customers should inspect the shipment carefully upon delivery and document visible damage before accepting or signing for the shipment whenever possible.

Prompt reporting helps us work with the carrier, manufacturer, or fulfillment partner to resolve the issue.

4. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item or component is missing, contact Meduvon as soon as possible.

Please provide your order number and photographs of the product and packaging when requested.

After reviewing the issue, we may provide:

  • The correct product

  • The missing component

  • A replacement

  • A return authorization

  • A refund

  • Another appropriate resolution

5. Defective Products

If a product appears to be defective, contact Meduvon Customer Service before attempting to repair, modify, disassemble, or alter the product.

Depending on the product and circumstances, we may troubleshoot the issue remotely, request photographs or video, or work with the manufacturer or authorized service provider.

Products covered by a manufacturer warranty may be subject to the manufacturer's warranty terms.

In some cases, a warranty claim may be handled directly through the manufacturer.

6. Change of Mind & Customer Preference Returns

Eligible products may be returned because of a change of mind, incorrect selection, or other customer preference subject to this policy.

For these returns:

  • The customer may be responsible for return shipping.

  • The product must be returned in acceptable resalable condition.

  • Original packaging and accessories should be included.

  • A restocking fee of 10%–20% may apply depending on the product and return circumstances.

Certain products cannot be returned simply because the customer changed their mind because of their size, specialized nature, hygiene considerations, custom configuration, or manufacturer restrictions.

7. Return Shipping

Customer-Requested Returns

For returns resulting from customer preference, incorrect selection, or change of mind, the customer may be responsible for the cost of return shipping.

The original shipping charge may also be non-refundable.

Defective, Damaged, or Incorrect Products

If Meduvon determines that an item was shipped damaged, defective, or incorrectly, Meduvon may provide return shipping instructions or a prepaid return label when appropriate.

Return shipping arrangements are determined on a case-by-case basis based on the product and circumstances.

8. Restocking Fees

Certain returned products may be subject to a 10%–20% restocking fee.

Restocking fees may apply to products that require:

  • Inspection

  • Repackaging

  • Special handling

  • Manufacturer coordination

  • Freight arrangements

  • Cleaning or testing

  • Reconditioning

  • Re-entry into inventory

The applicable restocking fee will depend on the product and condition of the returned merchandise.

Restocking fees generally do not apply to products that Meduvon confirms were shipped incorrectly or were defective or damaged upon arrival, subject to verification.

9. Large, Heavy & Specialized Equipment

Specialized and high-value equipment may be subject to additional return requirements.

This may include:

  • Hyperbaric chambers

  • Medical equipment

  • Imaging equipment

  • Oxygen equipment

  • Industrial equipment

  • Laboratory equipment

  • Large mobility equipment

  • Freight-shipped products

  • Made-to-order equipment

  • Customized equipment

Before purchasing these products, customers should carefully review the product specifications, dimensions, configuration, intended use, shipping requirements, and return terms.

Because these products may require freight transportation, manufacturer coordination, specialized packaging, or substantial handling costs, return shipping and restocking charges may apply.

For certain products, returns may not be accepted after the item has been installed, assembled, commissioned, customized, or used.

10. Made-to-Order & Customized Products

Products that are made to order, specially configured, personalized, customized, or manufactured specifically for a customer may not be eligible for return.

This can include products that have been:

  • Customized to customer specifications

  • Specially manufactured

  • Configured with customer-selected options

  • Modified after purchase

  • Ordered specifically for the customer

Customers should confirm product specifications and configuration before placing an order.

11. Used, Installed or Modified Products

Products that have been used, installed, assembled, modified, altered, or otherwise changed from their original condition may not qualify for a standard return.

For specialized equipment, installation or commissioning may make the product ineligible for return.

If you believe an installed or used product is defective, contact Meduvon Customer Service so we can determine whether the issue is covered by a warranty or another applicable remedy.

12. Hygiene & Personal-Use Products

For health, hygiene, and safety reasons, certain products cannot be returned once opened or used.

This may include products that come into direct contact with the body or are intended for personal or hygienic use.

Examples may include certain:

  • Personal-care products

  • Medical accessories

  • Tubing

  • Masks

  • Filters

  • Consumable items

  • Opened sterile products

  • Personal-use equipment

  • Insufflation or similar accessories

If a product is marked as non-returnable, that restriction will apply unless the product is defective, damaged, or incorrectly supplied.

13. Batteries, Consumables & Replacement Parts

Certain batteries, consumables, filters, replacement components, accessories, and similar products may be subject to special return restrictions.

Customers should contact Meduvon before returning these products.

Lithium batteries and other regulated shipping items may require special transportation procedures.

14. International Returns

International customers may return eligible products subject to this policy.

However, international customers may be responsible for:

  • Return shipping costs

  • Customs charges

  • Import/export fees

  • Brokerage fees

  • Taxes

  • Duties

  • Other costs associated with returning the product

International returns may take longer to process because of customs and transportation requirements.

Meduvon cannot guarantee that customs duties, taxes, or other international charges will be recoverable.

15. Return Inspection

After receiving a returned product, Meduvon may inspect the item to determine:

  • Whether it is the correct product

  • Whether it is complete

  • Whether it has been used

  • Whether it has been damaged

  • Whether accessories are missing

  • Whether the product remains in resalable condition

  • Whether the reported issue can be verified

A refund or replacement will be processed after the return has been reviewed and approved.

16. Refunds

Once a return has been approved and processed, the applicable refund will generally be issued to the original payment method.

Depending on the circumstances, the refund may be reduced by:

  • Applicable restocking fees

  • Non-refundable shipping charges

  • Return shipping costs

  • Damage or missing-component charges

  • Other applicable charges disclosed to the customer

The time required for the refund to appear in your account depends on your bank, credit-card company, PayPal, or other payment provider.

17. Refunds for High-Value Orders

High-value equipment orders may require additional verification before a refund is issued.

For certain high-value or specialized products, the refund process may require confirmation from the manufacturer, fulfillment partner, freight carrier, or payment provider.

Customers should retain all original packaging and accessories until the return or refund process has been completed.

18. Exchanges & Replacements

When appropriate, Meduvon may offer an exchange or replacement instead of a refund.

Replacement availability depends on:

  • Product availability

  • Manufacturer inventory

  • Product condition

  • Warranty status

  • Reason for return

If an identical replacement is unavailable, Meduvon may provide another appropriate resolution.

19. Refused Deliveries

Refusing delivery does not automatically constitute an approved return.

If a customer refuses a shipment without first contacting Meduvon, the package may be returned to the fulfillment location, manufacturer, or carrier facility.

The customer may be responsible for:

  • Original shipping costs

  • Return shipping costs

  • Freight charges

  • Restocking fees

  • Other applicable costs

Customers should contact Meduvon before refusing delivery whenever possible.

20. Abandoned or Unclaimed Returns

Customers are responsible for ensuring that approved returns are shipped according to the instructions provided by Meduvon.

If a returned package is lost because it was not properly addressed, packaged, or shipped using the required method, the customer may be responsible for the loss.

21. Non-Returnable Items

Unless defective, damaged, or incorrectly supplied, certain products may not be eligible for return, including:

  • Customized products

  • Made-to-order products

  • Special-order products

  • Certain opened hygiene products

  • Certain consumables

  • Certain used medical products

  • Certain opened sterile products

  • Certain batteries

  • Certain replacement parts

  • Products that have been installed or modified

  • Products specifically identified as non-returnable on their product listing

If you are unsure whether a product is eligible for return, please contact Meduvon before purchasing.

22. Manufacturer Warranty

Some products are covered by a manufacturer's warranty.

Manufacturer warranties are separate from Meduvon's general return policy and may have different requirements, coverage periods, exclusions, and procedures.

Where applicable, Meduvon may assist customers in contacting the manufacturer or coordinating a warranty claim.

23. Product Specifications & Customer Responsibility

Customers are responsible for reviewing product specifications before purchase.

This includes, when applicable:

  • Dimensions

  • Weight

  • Electrical requirements

  • Voltage

  • Capacity

  • Compatibility

  • Configuration

  • Intended use

  • Installation requirements

  • Shipping requirements

For medical, scientific, industrial, and specialized equipment, customers should ensure that the product is appropriate for their intended application and complies with applicable local requirements.

24. How to Contact Us

For questions regarding a return, refund, replacement, warranty, or damaged shipment, please contact Meduvon Customer Service.

Meduvon
A Division of Vertex Dynamics LLC

Email:
customerservice@meduvon.com

Toll-Free:
+1 (866) 802-7613

Phone:
+1 (281) 752-1655
+1 (281) 901-1328

Fax:
+1 (281) 531-5512

Business Hours:
Monday–Sunday
8:00 AM–10:00 PM CST

Please include your order number whenever contacting us about an existing order.

Important Reminder

Please contact Meduvon before returning any product.

Do not send merchandise to a warehouse, manufacturer, or other address unless Meduvon has provided you with return instructions.

Return addresses may vary depending on the product and fulfillment location.

Our Commitment to You

At Meduvon, we strive to make every purchase as straightforward and reliable as possible.

If you experience a problem with your order, please contact us. Our team will review the circumstances and work with you toward an appropriate solution in accordance with this policy, the applicable manufacturer's warranty, and applicable law.

Meduvon

Quality Equipment. Reliable Solutions. Global Service.